castle rock, CO location.Was told I had to be there by 3pm or all well.
Rental agreement said 4pm. I was flying into Denver was nervous about delays. Asked if anyone could stay late for pick and was told no. This was a Saturday and they weren't open again till Monday.
I'd be out of luck for 2 nights of my rental. They were completely unwilling to even fathom helping me if we were late. Rv had dents, scratches and tears on all sides of it. Was told outside had to be cleaned prior to drop off and "there's a car wash up the road".
Never heard of that before. I know inside needed to be clean but outside.
Come on.Horrible customer service and won't rent from again.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of terrible customer service. Please immediately contact the author of this review to discuss damaged or defective of cruise america rv rental. Cruise America needs to read this review and look into the issue (if any) according to poster's claims.