Cruise America - Sad customer service and our rv had been in several accidents Prior

castle rock, CO location.Was told I had to be there by 3pm or all well.

Rental agreement said 4pm. I was flying into Denver was nervous about delays. Asked if anyone could stay late for pick and was told no. This was a Saturday and they weren't open again till Monday.

I'd be out of luck for 2 nights of my rental. They were completely unwilling to even fathom helping me if we were late. Rv had dents, scratches and tears on all sides of it. Was told outside had to be cleaned prior to drop off and "there's a car wash up the road".

Never heard of that before. I know inside needed to be clean but outside.

Come on.Horrible customer service and won't rent from again.

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Customer service
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  • What I liked
      No items
  • What I disliked
    • Customer service

Reason of review:
Damaged or defective
Product or service
Cruise America Rv Rental
Review category
review #679365

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