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I rented a 30ft unit to be picked up in Cedar Hill TX. Upon arrival they will not accept my debit card because it was a business card and also had my husbands name. So I offered to pay cash they would not accept that either. I finally had a to transfer money to a...
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Anonymous
Dumbpeopleareannoying

Every rental agency makes it very clear about major credit cards needed for deposits. Car rentals, moving trucks, rv, hotel etc. learn how to read.

1.3
I didn't like
  • Damaged equipment
#1365438
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- At this time, not a chance I would return as a customer - A) 1.5 Hour wait to get started on the rental after making an appointment for a specific time to pickup earlier in the day, the person that does rentals was "At Lunch" at the time he had set for pickup,...
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3.3
I liked
  • Vehicle ran smoothly
  • Drivetrain in great condition
I didn't like
  • Bad experience during pickup of vehicle
  • Generator overheats
  • Lack of offer from customer service for problems reported
#1288226
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We bought a used RV from Cruise America about 5 months ago. We have used it heavily since then. Here is what I have to say: the sales experience was straight forward and simple, the RV is in great shape and we love it. There were some minor problems we noted before we...
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Anonymous
Anonymous

Be nice to see "honest" replies from the company relating to any customer comments bad and good.

4.7
Product
I liked
  • Generator worked
  • Good design of rv interior and cupboards
  • Please see my previous entry
#1277314
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This particular location lacks cleanliness and customer service. Unit was horrible looking and smelled. Cushions were stained as if peed upon, drawers were filthy. This was not the unit they showed us two days prior. We were told that there was nothing that could be...
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1.0
#1262590
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Cruise America - LEFT STRANDED!!!!!!

24 miles into trip and tire blows out!!! Left stranded for hours and hours on side of road
#1190914
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Rented r v in Vegas got to Yuma guages didn’t work. Could get into r v repair for a couple days. Lady on the phone was nice, but she was the only one. Fluid constantly leaked from undercarriage. Dumped often because of no guages, about a pint of sewage always hit your...
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#1177939
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South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18. RV delivered in excellent condition, rode well, good mileage, as advertised. Return service excellent, (opened a few minutes early to accommodate our car...
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Anonymous
mks 4711

South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18.RV delivered in excellent condition, rode well, good mileage, a...

4.9
I liked
  • Excellent
#1165343
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Oct 17th 2017 Went to pick up the RV and it was thrashed . Called Reservations and told them of my complaint .Now they are ignoring the fact they owe us our $300.00 deposit . I'm being ignored by Customer Relations and Reservations won't do anything even though we...
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1.0
#1125499
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We were trying to book a 'Rolling back to Florida' deal. I got a couple of quotes and then called on Sunday afternoon to give my credit card details to confirm the trip. I left a message on the voicemail asking to be called back asap to confirm. On Monday afternoon I...
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1.0
#1116191
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They were extremely rude from the moment we arrived to their offices. I complaint about their rudeness and it went downhill from there. I told them I was going to file a complaint due to their rudeness. The owner and wife decided to refuse service to us and asked us...
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#1099045
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