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My friends warned me....... but WE? Had a fabulous time. 25 footer 3000 miles. That thing was very noisy but worked great. We were warm n safe n made it thru, 2 snowstorms. Never let us down. Beds? Ehhhh kinda hard, but good enough to sleep on(: I rented a one way,...
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Company wrote 0 private or public responses to the review from Nov 17.
#1402599
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We rented a 25-foot Cruise America RV to drive from CA to NC. To my surprise the vehicle was old – front and back bumper was dented and the interior was nasty. It had approximately 100k miles. It started off well but got progressively louder over-time. Almost sounds...
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Company wrote 0 public responses to the review from Oct 27.
h.kitchener
h.kitchener

If there are other, closer drop points then why not call them, explain the situation and see if you can drop it off there. Given the expired plates and the unsafe condition of...

#1389849
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We planned for 2 years and sucked from the first hour. Our rv shook and rattled so bad. Turns out they released it with a bad front tire. It was 3 days later we finally gave up and waited 5 hours for tire to be changed. We had to change all our reservations because we...
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Company wrote 0 private or public responses to the review from Oct 16.
1.0
#1383174
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I rented a 30ft unit to be picked up in Cedar Hill TX. Upon arrival they will not accept my debit card because it was a business card and also had my husbands name. So I offered to pay cash they would not accept that either. I finally had a to transfer money to a...
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Company wrote 0 private or public responses to the review from Sep 25.
Anonymous
Dumbpeopleareannoying

Every rental agency makes it very clear about major credit cards needed for deposits. Car rentals, moving trucks, rv, hotel etc. learn how to read.

1.3
I didn't like
  • Damaged equipment
#1365438
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- At this time, not a chance I would return as a customer - A) 1.5 Hour wait to get started on the rental after making an appointment for a specific time to pickup earlier in the day, the person that does rentals was "At Lunch" at the time he had set for pickup,...
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Company wrote 0 private or public responses to the review from Jun 25.
3.3
I liked
  • Drivetrain in great condition
  • Vehicle ran smoothly
I didn't like
  • Contract information incomplete
  • Lack of offer from customer service for problems reported
  • Refrigerator wont stay on when using propane
#1288226
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We bought a used RV from Cruise America about 5 months ago. We have used it heavily since then. Here is what I have to say: the sales experience was straight forward and simple, the RV is in great shape and we love it. There were some minor problems we noted before we...
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Company wrote 0 private or public responses to the review from Jun 11.
Anonymous
Anonymous

Be nice to see "honest" replies from the company relating to any customer comments bad and good.

4.7
Product
I liked
  • Please see my previous entry
  • Moving hotel room
  • Generator worked
#1277314
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Cruise America - Puyallup Wa location- filthy RV

This particular location lacks cleanliness and customer service. Unit was horrible looking and smelled. Cushions were stained as if peed upon, drawers were filthy. This was not the unit they showed us two days prior. We were told that there was nothing that could be done about it. He did refund our deposit. Not happy that I do not have a PHONE number to call and complain to Cruise America Corporate!!!!
Company wrote 0 public responses to the review from May 23.
1.0
Details
Customer service
Product or Service Quality
#1262590
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Cruise America - LEFT STRANDED!!!!!!

24 miles into trip and tire blows out!!! Left stranded for hours and hours on side of road
Company wrote 0 public responses to the review from Feb 16.
#1190914
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Rented r v in Vegas got to Yuma guages didn’t work. Could get into r v repair for a couple days. Lady on the phone was nice, but she was the only one. Fluid constantly leaked from undercarriage. Dumped often because of no guages, about a pint of sewage always hit your...
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Company wrote 0 private or public responses to the review from Jan 28.
#1177939
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South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18. RV delivered in excellent condition, rode well, good mileage, as advertised. Return service excellent, (opened a few minutes early to accommodate our car...
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Company wrote 0 public responses to the review from Jan 09.
Anonymous
mks 4711

South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18.RV delivered in excellent condition, rode well, good mileage, a...

4.9
I liked
  • Excellent
#1165343
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