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- At this time, not a chance I would return as a customer - A) 1.5 Hour wait to get started on the rental after making an appointment for a specific time to pickup earlier in the day, the person that does rentals was "At Lunch" at the time he had set for pickup,...
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3.3
I liked
  • Drivetrain in great condition
  • Vehicle ran smoothly
I didn't like
  • Lack of offer from customer service for problems reported
  • Contract information incomplete
  • Refrigerator wont stay on when using propane
#1288226
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We bought a used RV from Cruise America about 5 months ago. We have used it heavily since then. Here is what I have to say: the sales experience was straight forward and simple, the RV is in great shape and we love it. There were some minor problems we noted before we...
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Anonymous
Anonymous

Be nice to see "honest" replies from the company relating to any customer comments bad and good.

4.5
Product
I liked
  • Traveling in rv
  • Good design of rv interior and cupboards
  • Moving hotel room
#1277314
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This particular location lacks cleanliness and customer service. Unit was horrible looking and smelled. Cushions were stained as if peed upon, drawers were filthy. This was not the unit they showed us two days prior. We were told that there was nothing that could be...
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1.0
#1262590
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Cruise America - LEFT STRANDED!!!!!!

24 miles into trip and tire blows out!!! Left stranded for hours and hours on side of road
#1190914
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Rented r v in Vegas got to Yuma guages didn’t work. Could get into r v repair for a couple days. Lady on the phone was nice, but she was the only one. Fluid constantly leaked from undercarriage. Dumped often because of no guages, about a pint of sewage always hit your...
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#1177939
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South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18. RV delivered in excellent condition, rode well, good mileage, as advertised. Return service excellent, (opened a few minutes early to accommodate our car...
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Anonymous
mks 4711

South Miami Cruise America-Alec's at 17110 South Dixie Hgwy, South Miami, FL, compact rental 12-30-17 to 1-4-18.RV delivered in excellent condition, rode well, good mileage, a...

4.9
I liked
  • Excellent
#1165343
Reply to reviews

Oct 17th 2017 Went to pick up the RV and it was thrashed . Called Reservations and told them of my complaint .Now they are ignoring the fact they owe us our $300.00 deposit . I'm being ignored by Customer Relations and Reservations won't do anything even though we...
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1.0
#1125499
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We were trying to book a 'Rolling back to Florida' deal. I got a couple of quotes and then called on Sunday afternoon to give my credit card details to confirm the trip. I left a message on the voicemail asking to be called back asap to confirm. On Monday afternoon I...
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1.0
#1116191
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They were extremely rude from the moment we arrived to their offices. I complaint about their rudeness and it went downhill from there. I told them I was going to file a complaint due to their rudeness. The owner and wife decided to refuse service to us and asked us...
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#1099045
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False Advertising: their motor homes can't be sustained off of the grid for water or propane for more than a day. They work best in an RV Park crowded together with other sardines. They don't service their equipment because they're too busy re-renting it out. They...
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1.6
I liked
  • Please see my previous entry
#1098000
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