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2.0 Based on 42 reviews
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  • Customers like
    • Moving hotel room 2
    • Good design of rv interior and cupboards 2
    • When i finally got home 1
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    • Poor maintenance 3
    • Terrible customer service 3
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I recently rented a Cruise America large RV to go cross country from Carson California to Fair field Ohio. There were several issues with this RV and I am very upset that it was released from the location in Carson. The RV overheated on the first grade we went over, we called in and were told to check the fluids and let it sit for a few minutes. The fluids were good and after a little while cooled down so we could continue on our trip. The... Read more

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We rented an RV to drive cross country for several weeks. We had a small accident with the AC Unit on the top of the roof. Everything was still working properly and if we wouldn't have said anything, Cruise America would have never known but we are honest people and told them. Before we even left the States to return to Europe, we received a phone call from Cruise America and we were told it was fixed and yes it was minor and they would charge... Read more

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Further to our unsatisfactory experience reviewed on August 12th, we were forced to deliver the RV to the CA "New York City" depot, which is actually in Roslyn, Long Island. There are no RV parks on Long Island (aside from very small dry camping ones in City Parks, which were fully booked) - therefore the closest is in New Jersey City. Cruise America rules state that you may not drive in Manhattan. Regulations prevent RVs with propane going... Read more

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They rented me a RV with 121000 miles the brakes were metal to metal The front in was so worn out it drove like a boat The rental agent seemed unconcerned

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Absolutely the worst. Vehicle falling apart. I contacted them when the water tank started to leak and the rep said "I needed to understand that some of their vehicles were badly treated". He then invited me to spend a day of my holiday at their depot to see IF they could repair this and the MANY other faults. I declined. NEVER rent from this company. I've lots of photos of how bad the vehicle is. Read more

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We had decided to add an RV component to our long North American road trip on an impulse. Booking the RV was easy and the provision of video and handbook information was very helpful to us as first time ever RV users. We arranged to start at San Francisco and do a round trip into Yosemite then on to Sequoia and then up the southern Pacific Coast. The pick up was at Newark which was an hour’s drive from central San Francisco. We hired a... Read more

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We hired an RV to do a family coast to coast trip with Cruise America. Unfortunately, I found that size of the RV and the rocking effect due to the cheap model of RV has meant that I felt very ill and unable to support my husband with the driving. We felt it was dangerous for us to continue on such a long journey. When I called Cruise America Customer Assistance for assistance, I was shocked by the company’s very deliberate disinterest and... Read more

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Cruise America headquarters downsized our RV just days prior to our trip. That left 2 members of our group with nowhere to ride or sleep. I made repeated calls to customer service and they refused to let me speak to a manger. They said if the smaller RV didn't work for me that I should just cancel it entirely as soon as possible so they could rebook it with someone else. They also refused to let me speak to "Customer Grievances" until after my... Read more

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Well i sent my feedback to cruise america customer relations and basically told they would not discuss the matter. No accountability. My wife basically made the reservation over the phone and asked the rep if we could take the rv on the beach and if it were 4wd. She was assured it was suitable so she reserved several months in advance sine the beach campground needed a reservation well in advance. I had my doubts so i called and was also... Read more

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Currently on a rental and at the present time we are broke down. We were sent to a repair facility that did not have the capacity to do repairs, but the service tech stated that the rental should have never been rented in this shape at all. The front tires are now leaning inwards. They advised us that the nearest repair facility cannot fix the vehicle until monday, 3 days later. They would not let is speak to a supervisor, and would not pay for... Read more

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