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3.0

We rented our RV for the Bonnaroo Festival in TN this year - we rented the RV in PA for the 12 ride to TN for the convenience of being able to drive everyone together and having the feel of a home on the road - but the main selling point was the available AC in the RV since the temps in TN were at 95 degrees everyday. We had to use the generator for the AC because their were no hookups for power - we knew this going in.

1/2 there we put the generator then the AC - runs 20 minutes and generator powers out. We put it on again, 20-30 minutes it goes out again - this lasted for 3 hours before I called Customer Service - their Customer Service is merely an answering service that has to pass your phone number and complaint to another party. Left our number to find out why the generator is dropping out since the only items running on the generator is the AC and the Microwave. No response call to our service center call.

24 hours later of having to get up and re-start the generator, we call again - they tell us that they tried to call us twice the day before - never happened, never got a call. Was told that our RV was too close to the RV next to us and was over heating. We had 20 feet from our RV to the next RV which was up in the air, so their excuse held no water. There were at least 30 of the same RV's from Cruise America exactly like ours.

I took pictures of each and everyone of them that were much closer to their neighbor but had NO problems with their generator. Keep in mind that the most important plus to the RV rental that cost us over $2000 for a week plus gas was the AC. 4 days later, no call backs, no concern to our situation - in fact, the AC from the front cab that we got from running the main engine actually cooled the RV better then the roof unit. The person we returned the RV to passed the buck to the Customer Service line saying that it wasn't his problem - they will nickel and dime you on the rental return as well - fees for all kinds of things.

Retailer was not open to any type of discount for the issue - in short, we closed our credit card on the way back before we returned the item and put in a claim with our credit card company since they did not hold up their end of the transaction because of the lack of communication and a fault AC unit which we couldn't even get a call back to even ask or get some direction. Next time, just rent a larger car and there will be less problems and less cost for the rental.

Reason of review: 72 hours of faulty generator/AC unit.

Monetary Loss: $2000.

Preferred solution: Full refund.

Cruise America Pros: Moving hotel room.

Cruise America Cons: Broken equipment, No customer phone service, No call back from customer service, Broken ac unit too hot to sleep.

Location: Douglassville, Pennsylvania

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Nia Vsh

I feel for you! I had similar issues with this horrible company, I filed an official complain with Better Business Bureau, and now have my attorney involed and ready to SUE THEM if they do not refund me my ENTIRE Trip and expenses to get home!

I reccommend you go on YELP, BBB Website, and other review sites to get their attention. You time and money is valuable and these people need to stop ruining vacations that people save a very long time for!

Guest
reply icon Replying to comment of Nia Vsh

Thanks for responding - I see that there's so many problems with this company & not even a single attempt to resolve an issue. I wish I had known as these complaints before we went through with the reservation.

We used 2 credit cards for payment and currently one card has already investigated & refunded their amount of the dispute. The bigger portion of the money went on another card - this company has not been so easy to resolve the problem with. I have thought about the option of calling my lawyer if we don't get our dispute resolved.

I agree that there was more of our vacation that was ruined besides the cost of the RV - they kept $500 deposit, tickets to our event for everyone, over 1400 miles in charges, gas, tolls etc ... Thanks for the advice and keep us updated on your situation as well - thanks!

Guest
reply icon Replying to comment of Guest-1003501

I HAD THE SAME ISSUES! AND FORMING A CLASS ACTION LAW SUIT! CONTACT ME AT SYDNEY2319@***.COM FOR INFO!

Nia Vsh
reply icon Replying to comment of Guest-1003501

I am looking for representative to join my class action law suit against this company! Please email me at Sydney2319@***.com and I will fill you in! Please send my your story for my attorney to that email as well!

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