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Cruise America headquarters downsized our RV just days prior to our trip. That left 2 members of our group with nowhere to ride or sleep. I made repeated calls to customer service and they refused to let me speak to a manger. They said if the smaller RV didn't work for me that I should just cancel it entirely as soon as possible so they could rebook it with someone else. They also refused to let me speak to "Customer Grievances" until after my trip was complete & after my bill was settled. One customer service agent even hung up on me after he refused to answer my question "Do you understand why I am upset?". So in the end 2 member of our group could not go, and the smaller RV ended up costing us more per person with less people splitting the bill.

I will NEVER rent from Cruise America again. I understand that they had a mix up and made a mistake but their unwillingness to make it right or even talk to me is INEXCUSABLE!

Here are some other RV Rental companies that have been excellent!

El Monte www.elmonterv.com

Road Bear www.roadbearrv.com

Reason of review: Poor customer service.

Cruise America Cons: Being hung out to dry.

Location: New York, New York

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